MarTech, AI, Loyalty, Personalization, & SaaS

Hi, I'm Songtham "M" Tungkitkancharoen, a B2B SaaS and cloud solutions leader with over a decade of experience in the tech industry. My superpower is bridging technical and non-technical audiences to drive business outcomes. Born and raised in San Francisco, I moved to Bangkok in 2018.

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resume

My resume

Asia-Pacific (APAC) Regional Manager

Strategic and hands-on leader with over a decade of experience driving digital transformation, scaling operations, and building high performing teams. I've honed my skills over years from Product Development to Delivery to Customer Success, specializing in Software-as-a-Service (SaaS) technology.

  • Name : Songtham "M" Tungkitkancharoen
  • Nationality : American & Thai
  • Experience : 12+ years
  • Personality : ENFJ
  • Languages : English, Thai
About Me
2020 - Present

Manager, Technical Account Management

Mastercard • Customer Success

Joined Mastercard Merchant Loyalty program as the first SessionM TAM in APAC during the post-acquisition transition, playing a key role in evolving the SaaS business from a tech startup to a multinational company.

2018 - 2020

Technical Director

Geddit Interactive • Delivery

Joined a tech startup and played an important role in driving the strategic pivot of a live streaming and customer engagement platform from B2C to B2B SaaS.

2016 -2018

Full Stack Software Engineer

Bookkeeping Express • Product Development

Joined a financial bookkeeping company as one of the first software engineers, driving the digital transformation from a service-based model to a scalable B2B SaaS platform.

2014 -2016

Entrepreneur

Crawling Ninja / STTS

Founded and operated two service-based businesses that reflect my passion for tech and teaching: Crawling Ninja (Web Scraping) and ST Tutoring Service (Education).

Expected 2026

Master of Business Administration

Sasin School of Management
2014

Bachelor of Arts in Sociology

University of California San Diego
2020 / 2022

Certified Cloud Practitioner & Solutions Architect

Amazon Web Services (AWS)
About Me

Father. Husband. Corgi Dad.

I live in Bangkok with my wife, young daughter, and our dog. Family keeps me grounded and inspires me to bring balance and empathy into everything I do. Outside of work, I stay active, keep learning, and enjoy exploring new ideas and experiences — because growth doesn’t stop at the office.

Made in San Francisco.
Based in Bangkok.

M

MAU
impact

12+ +

Years of
experience

7

APAC
markets served

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Services

My Expertise

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Leadership
Regional Manager

Leading APAC teams across the region, driving enterprise SaaS growth, retention, and expansion.

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Custom Success
Technical Account Manager

Serving loyalty and personalization digital solutions to Fortune 500 QSRs and large retailers across APAC.

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Digital Transformation
Technical Enablement

Bridging people and technology to simplify complexity, drive adoption, and accelerate results.